What changes have taken place in the after-sales service of thermos cups? (I)

Hello everyone, "Dong Dong Talk Cup" is here. In our daily consumption, many products have clear after-sales services such as the three-guarantee service of quality. Recently, a careful friend asked the editor a question, what are the after-sales services of thermos cups? http://www.zhanyict.com/en/ProductsDetail-VB-10489.htmlBecause in the communication with the merchants, it was found that the after-sales service of thermos cups seemed to have only 7 days of no-reason return and exchange. What is the real situation? Why does this phenomenon occur? Today, the editor will talk to you about what services should be provided after the sale of thermos cups? Why do some services disappear?

In today's rapidly developing commodity market, the e-commerce market has completely occupied half of the market. http://www.zhanyict.com/en/ProductsDetail-VB-10489.htmlAlthough the management rules of these e-commerce platforms for merchants are different, they basically use the protection of consumer rights as the main service method. As consumers become more and more accustomed to this service method, offline merchants have also begun to learn more and more about and approach the service methods of e-commerce in the course of their operations.

As a common item in daily life, the quality of after-sales service of thermos flasks directly affects consumer satisfaction and brand reputation. http://www.zhanyict.com/en/ProductsDetail-VB-10489.htmlDespite this, many consumers have found that the traditional three-guarantee service policy seems to be gradually disappearing in the after-sales service of thermos flasks, or is ignored by some businesses. The following are some of the editor's humble opinions on this phenomenon. Please forgive me if any of the opinions are inaccurate.

The after-sales service of the thermos cup should include the following:

Product warranty: Most thermos brands offer a warranty for a certain period of time to cover manufacturing defects or functional failures.

Replacement of accessories: http://www.zhanyict.com/en/ProductsDetail-VB-10489.htmlreplacement service for consumable parts such as thermos cup lid, sealing ring, etc.

Return and Exchange Policy: We provide return and exchange service for products that you are not satisfied with or have quality problems.

Instructions for use: Provide consumers with guidance on product use, cleaning and maintenance.

Recycling program: Encourage consumers to recycle old thermoses to protect the environment.

The reasons why some services disappeared are roughly as follows:

Cost pressure: As production costs continue to rise, http://www.zhanyict.com/en/ProductsDetail-VB-10489.htmlsome small and medium-sized enterprises may cut non-essential after-sales services, such as recycling of old thermos bottles, in order to reduce expenses.

Intense competition: In the fierce market competition, some merchants may pay more attention to sales volume and market share rather than service quality. http://www.zhanyict.com/en/ProductsDetail-VB-10489.htmlIn addition, due to the rules of some e-commerce platforms, merchants may passively or actively choose to replace products rather than repair them.

Consumers ignore: When some consumers only pay attention to the price and ignore after-sales service when purchasing, merchants may reduce the service items. Here, the editor has to say that because the service rules of e-commerce do bring convenience to consumers, http://www.zhanyict.com/en/ProductsDetail-VB-10489.htmlit also indirectly leads to consumers' lack of patience to wait for after-sales repair and replacement services of thermos cups, so they choose to quickly return and exchange goods to protect their own interests.

That’s all for today’s sharing. We will share the rest of the content with you in the next issue. If you like the editor, please like and follow.