What to Do if the Factory Encounters Fluctuating Customers?

Today, a customer who has been following for a long time wants to place some trial production orders. The preliminary proofing and the price have been confirmed, but some new requirements were also put forward today, so I provided a quotation according to the new requirements, but the customer repeatedly thought that we should give him the price confirmed in the previous period.

In response to this problem, we sorted out the content of the previous communication with the customer, confirmed with the customer the difference between the previous price and the present, and also told the customer that the request now actually exceeds the standard we can provide. But because customers are always willing to cooperate with us, we break the standard of cooperation, only this time.

At the same time, regarding the price difference, I asked the engineer to list the product cost analysis list. The customer didn’t insist after reading the content, but I can still feel the customer’s unhappiness. In order to appease the customer, we temporarily decided to send our latest product insulated water cup to the customer, and at the same time laser engraved the customer’s signature on the kettle laser. He has a new and unique product.

The final result will not be repeated. We must keep all the communication materials with customers, and at the same time, we must be patient to explain to customers, and finally provide customers with some small surprises.

The stainless steel water cup produced by Dongguan Zhanyi Commodity Technology Co., Ltd. is sold all over the world. At the same time, its brands are also recruiting distributors from all over the world. Customers from all over the world are welcome to ask us for samples for evaluation.

Welcome to our factory for inspection, and welcome to place orders for cooperation. To understand us, please visit http://www.zhanyict.com